FAQ

Do you ship worldwide?
Yes, we do ship worldwide using our partner DHL Express.

Which payment methods do you accept?
We accept Mastercard, VISA, AMEX, PayPal, Maestro, Apple Pay, UnionPay, Bancontact (Belgium), SOFORT and iDEAL (for Dutch customers).

What are the shipping charges?
We would like to refer you to our Shipping & Returns page.

Can I shop tax free if I am outside the European Union? 
Please keep in mind that your country may require you to pay import duties and/or value added taxes (VAT), which are always your own (the customer) responsibility to pay. As these duties and charges vary from country to country, we cannot give you an estimate of these costs.

However, Tenue de Nîmes covers the VAT costs in your country (outside the European Union), we do so by: 

• 21% VAT will be deducted at the checkout if you are shopping from outside of the European Union. This happens when you've selected the shipping country and filled in all the shipping information. 

Can you mark down items to avoid customs charges?
Unfortunately not, we are obliged to declare the real value. Please see the point above for a solution for this. 

I would like to order a product that is sold out in my size, do you restock items?
It occasionally happens we can re-order items. Please contact our friendly customer service, they will look into it for you.

I received a wrong item or my item is damaged
Please accept our sincere apologies for this, and get in touch with us ASAP.

Can I return my item(s)?
Yes, mos def, return online orders within 30 days from the delivery date. For purchases made in store you can return your items in store only within 14 days after purchase. Read more on our shipping & returns page. Please note that we are not responsible for the return shipping costs of the items.

Did you receive my returned items?
We send you an e-mail once we have processed your return, this is usually done within 5 business days after receiving your return.

How does your Tailor Service work for online orders?
Indigo runs through our veins, and we love to make your jeans feel like a second skin. Therefore, we offer you a free Tailor Service on all jeans purchased via tenuedenimes.com.

How safe is my account?
Your personal and payment information at www.tenuedenimes.com is as safe as can be. We will never pass on any information to third parties if you didn't approve that and we strongly guard your privacy. Accounts are totally optional, but by registering an account you will only have to fill in your details once and it will then be on file with us. All information is sent encrypted, using the international standard SSL security protocol.