How safe is my account?
Your personal and payment information at www.tenuedenimes.com is as safe as can be. We will never pass on any information to third parties and we strongly guard your privacy. Accounts are totally optional, but by registering an account you will only have to fill in your details once and it will then be on file with us. All information is sent encrypted, using the international standard SSL security protocol.

Which payment methods do you accept?
We accept Mastercard, VISA, Paypal and iDeal (for Dutch customers only)

What are the shipping charges?
We would like to refer you to our Shipping & Returns page. Orders over €200 qualify for free worldwide shipping.

I would like to order a product that is sold out in my size, do you restock items?
It occasionally happens we can re-order items. Please contact our friendly customer service, they will look into it for you

Can you mark down items to avoid customs charges?
Unfortunately not, we are obliged to declare the real value

I received a wrong item or my item is damaged
Please accept our sincere apologies for this, and get in touch with us.

Can I return my item(s)?
Yes, mos def, within 14 days from the delivery date. Read more on our shipping & returns page.

Did you receive my returned items?
We send you an e-mail once we have processed your return, this is usually done within 5 business days after receiving your return

How does your Tailor Service work for online orders?
Indigo runs through our veins, and we love to make your jeans feel like a second skin. Therefore, we offer you a free Tailor Service on all jeans purchased via tenuedenimes.com